Using a Computer Reservations System Effectively

Course Name: Control reservations using a computerised system or GDS.

Choose from Galileo, Sabre,  Amadeus or Abacus.  No need to learn more than one system. Learn one well and it’s easy to swop to another if you need to.

Course Fees: $625 including Workbook, one to one student support, final assessments and certification.

Duration: 40 Hours online plus workbook completion time (approximately 25 hours) and final assessment completion.  On average this course will take 3 months to complete. This, of course, depends on your work commitments, some students will complete the course in a shorter timeframe.

Unit of Competency: Control reservations using a computerised system.

Competency Code: SITTTSLOOIOA

What you will learn:

A Computer Reservation system known as a CRS is also called a GDS or Global Distribution System.  On this interactive course which turns your PC/MAC into a simulated GDS, you will learn how to check for product availability (airline seats, hotel rooms and car rental vehicles), make, amend and cancel client bookings, quote airfares, issue e-tickets plus many more travel industry processes – you will actually be doing what Travel Industry Employees do each day while learning a great deal about the airline and agency sectors, including much of the language of travel. You can select from Amadeus, Abacus, Galileo or Sabre.

To register:
Simply click on the Enrol Now button and follow the prompts. You will receive an e-mail acknowledging your registration.

After Registration:
You will receive an e-mail acknowledging your registration. Please complete the Student Profile when you register and a receipt for the course fee will be sent to your e-mail address. After your enrolment is processed, (may take up to 24 hours depending on when you register) an Account ID and Password will give you access to the course which is divided into topics, lessons, drills and exercises followed by quizes and final assessments to demonstrate competency. It is important to take each quiz as the questions reinforce the learning process and help you to remember the Key Learning Points. You should complete the material within 3 – 4 months ideally for maximum retention but you have access to the material for 6 months after registration – at which time your access will expire. By this time you should have also completed the final assessment tasks. Requests for an Extension:  Naturally, if you have any problems meeting this deadline we will consider an extension, please e-mail the College outlining the reasons for your request.

Qualifications/accreditation/recognition:
Computer Reservations Systems Training has been accredited by VETAB. (NSW Vocational Education & Training Board) On demonstration of competence and successful completion of this Unit of Competency a nationally accredited and industry recognised Statement of Attainment will be issued. This represents credit towards the SIT07 Certificate IIII in Tourism (Retail Travel Sales)

Who is this course for?

Computer Reservations Systems Training is designed for people wwith no p revious workplace experience using a GDS who wish to work in operations areas of the Travel and Tourism Industry. This could include working for an airline in the Reservations or Fares & Ticketing department, a Ticket Consolidator, Tour Operator or as a Travel Agent Travel Consultant. Train to use Amadeus, Galileo or Sabre.

What is a Unit of Competence?

Under the Australian qualifications framework, a Unit of Competence specifies the knowledge and skills and the application of these to the standards or performance expected in the workplace. It signifies a stand alone unit that can be assessed and recognised asa workplace function. Performance criteria must be met by cabndidates to demonstrate competence in key elements during the final assessments - in reality demonstrations of competence.

Amadeus - Course Content listed alphabetically includes:

AIS, access type indicators, additional hotel entries, addresses, basic flight availability, booking a car at a passenger's destination, booking a hotel at a passenger's destination, building a complete PNR and ending transaction, canceling seating elements, car terms, changing and deleting PNR data, changing segment status, displaying the subfields of a PNR, encoding and decoding cities, airports and airlines, entering fare elements, fare displays, fare notes, flight sell, follow-up availability entries, frequent-flyer element, general remarks, HELP system, hotel segment modification, introduction to classes of service and basic restrictions, introduction to the PNR, itinerary pricing, miscellaneous Amadeus functions, name element, OSI elements, PNR management, PNR queues, practice building complete PNRs, rebooking itinerary segments, received-from element, retrieving a PNR from a similar name list, retrieving a PNR from the Amadeus database, return availability, SSR elements, seat maps, seat requests and wishes, signing in and out, specific seat request and seat wish, telephone element, ticketing, ticketing element, timetables, waitlist assurance, working through a PNR queue

Structure: 21 lessons, 3 quizzes, 1 final online assessment, 1 final practical assessment and a 150-page workbook.

Average Running Time = 40 hours

Galileo - Course Content listed alphabetically includes:

Galileo HELP, Best Buy, PNR data change and delete, PNR mandatory fields, PNR optional fields, building a complete PNR, car booking (CarMaster), changing segment status, classes of service, encode/decode cities, airports and airlines, fare quote, fares, flight availability, flight service information, hotel booking (RoomMaster), introduction to reducing/dividing PNRs, itinerary pricing, queues, rules, seat assignments, seat maps, sign-off, sign-on, storing a fare, tariff displays, ticketing, reading ETRs, voiding ETRs, Timatic and Timaticweb.

Sabre - Course Content listed alphabetically includes:

Subjects Covered "Bargain Finder" fare search, PNR data change and delete, PNR mandatory fields, PNR optional fields, building a complete PNR, car bookings, changing segment status, classes of service, encode/decode cities, airports and airlines, fare quote, fares, fare displays, flight availability, flight service information, hotel bookings, introduction to reducing/dividing PNRs, itinerary pricing, queues, rules, seat assignments, seat maps, sign-off, sign-on, storing a fare, ticketing, Format Finder.

Is it for you?

If you want to work in travel this is the comprehensive training course for you. On successful course completion you will be competent in the skills required to book client itineraries, fare quote and issue e-tickets. Choose from Amadeus, Galileo or Sabre.

What do I need?

Good English Skills and a genuine interest in the Travel and Tourism Industry. Hayton College courses are accessed from a computer using the internet. Basic PC skills along with keyboarding skills are required to complete Hayton College courses.

My commitment

You must complete the Student Profile e-mailed after registration and include a photocopy of your photo ID. You must set aside several hours a week consistently over several months in order to complete the course successfully. You must take all Quizes, Drills and Exercises in the order in which they appear and keep in touch with your tutors throughout the course

Our commitment to you

Hayton College is dedicated to student support from the moment you register.

Students receive one to one e-mail support from an Industry Expert.

Hayton tutors and trainers all have relevant Industry and Training Experience

Hayton College offers its students:dedicated e-mail support, telephone and Skype support (at agreed times) if required, readiness checks prior to quizes plus additional prepared exercises where required.

For students requiring additional support, tutoring packages are also available.

What jobs can I do on course completion

After successful completion, Students will be able to apply for travel jobs with confidence knowing they can make reservations for clients, issue e-tickets, fare quote etc. Usually these jobs will be in airlines, tour wholesalers, ticket consolidators or as a travel agent / travel consultant.

For people new to the Industry Hayton College recommends students complete Introduction to the Travel & Tourism Industry to gain important background knowledge that will give you confidence at those all important job interviews.

What will I learn on this course?

You will learn to encode and decode the world's airports, cities, aircraft, airlines and more. You will learn to check for availability of airline seats, hotel rooms and car rental vehicles, build full reservations, then retrieve them, amend them and cancel them. Next you will learn to quote airfares, read and interpret airfare rules, issue e-tickets for clients and a host of other formats and procedures. You may end up knowing more than many current industry practitioners! You will also get the answers to many of the questions you may have about this dynamic industry.

What equipment do I need to take this course?

Hayton College courses are accessed from a computer using the internet. Minimum system requirements follow:

Broadband internet connection, Recommended Pentium 4 or higher computer with 256mb RAM (MACs are also OK), Monitor at 1024 x 768 resolution or higher, Internet Explorer 6.1 and higher or Firefox 1.5 and higher (Firefox 2.0+ recommended)

Q: Will this course help me work out in which sectors of the industry I might like to work?

A:It should do, especially if you have completed the Introduction to the Travel and Tourism Industry programme. You will understand the sectors, the companies, their functions, industry terminology and you will know a lot about what travel agents, ariline reservations staff and wholesale reservations staff do all day.

What happens after registration?

You will receive an e-mail acknowledging your registration and will be contacted by the College with Log in details within 24 hours of registration. Please complete the Student Profile when you register as a receipt for the course fee will be sent to the address supplied on this document.

What about the course assessment, how is that structured?

Formative assessments take place throughout the course in the form of Online Quizes. It is a good idea to try to achieve 100% in each of these to demonstrate you have understood the content. Successful completion of the final online knowledge assessment and a Hayton assessment leads to the issuance of a Statement of Attainment. In all assessments you must demonstrate competence in the skills and knowledge required to operate a computerised reservations system. This is a key skill of the industry. Once you know how to use one GDS it is easy to change to another, Hayon also offers some cross-training modules available, contact us for details.

How will this course apply in the workplace?

The knowledge you gain on this course underpins effective performance in many sectors of the industry. Using a GDS effectively is a key part of an employee's work in the industry and this course focuses on training students to be able to contribute in the workplace from the first day on the job!

What will I have at the end of the course?

On successful completion of this Unit of Competency you will have the skills required to use a CRS/GDS and if you have demonstrated competence in all elements of this unit you will also have recognised certification.

What certificate will I get?

On successful course completion you will have a Statement of Attainment. For this you must demonstrate the skills and knowledge required for SITTTSLO10A: Control operations using a computerised system. After being deemed "competent" you will receive a Statement of Attainment - this result will look great on your CV.

What is a Statement of Attainment?

A Statement of Attainment is a Certificate issued by a Registered Training Organisation or RTO under the AQF (Australian Qualifications Framework). It confirms that a candidate has demonstrated competence in the required knowledge and skills of the unit assessment. A Statement of Attainment lists the Units of Competence in which the candidate has been assessed as competent. Each Statement of Attainment earned by a candidate may contribute to a qualification outcome.

Does it make any difference which GDS I learn to use - Galileo, Sabre, Amadeus or Abacus?

None whatever, the structure of each course is the same so are the required elements in which students must demonstrate competence.

What is an RTO?

RTO stands for Registered Training Organisation