Basic 2 course Starter Package

Course Name: Basic 2 course Starter Package.

This package includes the following 2 programmes: Introduction to the Travel & Tourism Industry plus Airline Reservations and Automated Fares & Ticketing using a computerised system.

Course Fee : AUD $495.00

Duration:
Introduction to Travel & Tourism – 10 – 12 hours for all lessons and quizes. Additional hours required for final assessments leading to a Statement of Attainment.
Airline Reservation & Automated Fares & Ticketing 60 hours plus final practical assessments. Approximately 80 hours total

Best completed in 3 months, students have access for 6.

Units of Competency:

Develp and update tourism industry knowledge plus Control reservations using a computerised system.

Competency Codes: SITTINDOOIA and SITTSLOOIOA

What you will learn:

This comprephensive programme will give you the industry knowledge required to land that first important job in order to start an exciting career in the Travel and Tourism Industry.  It will give you the background knowledge of the industry that normally takes new employees around 2 years to gain. It will also give you the confidence you need at those all important job interviews.

You’ll learn about the Industry’s sectors, companies and their inter-relationships, what the employees of Travel companies do each day and you’ll get answers to the many questions you may have about this dynamic industry.

These Questions Answered:

Why is there a Tourism Industry?
What is the “Travel” Industry?
What is a Tourist?
What skills do I need to join this Industry?
Why do people travel?
Where do they go?
What services do travellers need and expect?
Who works in this Industry?

Where do they work and what do they do each day?

What is a GDS?
If I join the industry will I get to travel?
How can I understand the jargon?

You will learn about the impacts of tourism, different tourism markets, the industry sectors and their services, major tourism bodies, environmental issues, career opportunities, and the growing importance of e-business. You will also learn to correctly identify the various sources of information on the tourism industry.

The course will train you to update tourism industry knowledge, to monitor current issues of concern to the industry and share updated industry knowledge with clients and colleagues.

Control Reservations using a Computerised System
A Computer Reservation system, or CRS, is more correctly called a GDS – short for Global Distribution System. You will learn how to check for airline seat availability, make, amend and cancel client bookings, quote airfares, issue e-tickets and many more travel industry processes – you will actually be doing what Travel Industry Employees do each day while learning a great deal about the airline and agency sectors. You can select from Amadeus, Abacus, Galileo or Sabre. To be eligible for a Statement of Attainment you must also take the Hotel OR Car Rental vehicle reservations components, however, you may start applying for jobs when yo9u complete this 2 course basic starters package.

To register:
Simply click on the Enrol Now button and follow the prompts. You will receive an e-mail acknowledging your registration.

After registration:
You will be e-mailed a Student Profile to complete and return to the College plus a receipt for the course fee.

After your enrolment is processed, you will be e-mailed instructions along with a username and password that will give you access to the course which is delivered entirely online. Online Training Tips will be provided.

Qualifications/accreditation/recognition:

After demonstrating competence in the final online and practical assessments candidates will be eligible for Statemens of Attainment.

NB:  To be eligible for a Statement of Attainment for your GDS course you also need to take the Hotel or Car Rental Reservations  module as you must demonstrate competence in a range of product reservations.

Who is this course for

Basic Starters Package is a program developed for people who are new to the Travel Industry or are hoping to join it.

An ideal course for:

People changing careers who would like to know if the travel industry is right for them.

People who would like a career in travel but feel they don’t have the knowledge of the industry they will need to be effective in the workplace. School-leavers who would like an understanding of the travel industry before making a decision about a career choice

Anyone interested in the Travel and Tourism Industry and its place in the Global Economy.

The Basic Starters Package will introduce you to the world and terminology of Travel and Tourism. Ideal for those with no previous industry experience as this course outlines the background information knowledge and skills that industry employees usually take about a year to learn and absorb - all they need to know to apply for jobs and start that entry level position.

This course will give students the confidence to attend job interviews as they will understand the industry’s terminology, sectors, markets, inter-relationships.

Detailed Curriculum

Introduction to Travel and Tourism

The course is divided into topics, each topic is broken into lessons (14) and Online Quizes (7). It is important to take each quiz as the questions reinforce the learning process and help you to remember the key learning points. You should complete the material within one month for maximum retention but you have access to the material for 3 months after registration at which time your access will expire. By this time you should have also completed the final assessment tasks.

Detailed curriculum

Lesson One: Welcome to the World of the Tourism Industry.

Lesson 2:Tourism Industry Background - Quiz 1

Lesson 3:What Travellers Need

Lesson 4:The Reasons People Travel - Quiz 2

Lesson 5:Tourists, Types of Tourism and the Industry's Main Sectors

Lesson 6:The Transportation Sector - Quiz 3

Lesson 7:The Accommodation Sector

Lesson 8:Tour Wholesalers, Tour Operators and other Industry Companies

Lesson 9:The Promotion and Distribution Sector - Quiz 4

Lesson 10:Impacts of Tourism Quiz 5

Lesson 11:Tourism Technology

Lesson 12:Tourism Terminology Quiz 6

Lesson 13:Employment Opportunities in the Travel Industry

Lesson14:Revision and Preparation for Assessment - Quiz 7

Final Assessment

Computer Reservation System Training

Detailed curriculum

Amadeus GDS Airline Reservations – Part I Agent work areas, AIS, basic and advanced PNR elements, basic flight availability, basic timetables, basic/miscellaneous PNR retrieval entries, book/cancel/rebook segments, calculator functions, calendar functions, cancel/change PNR elements, change/cancel seating elements, clock functions, currency conversion, encode/decode aircraft equipment, encode/decode airlines, encode/decode cities and airports, encode/decode countries, flight details, help system, seat maps/requests/wishes, sign in/out.

Advanced flight availability, ARNK segments, change segment status, direct access, non-homogeneous PNRs, open segments, option element, passive segments, placing PNRs on queue, PNR claim, priority waitlist, profiles, queues, schedule changes, split PNR, waitlist assurance, waitlist segments.

Amadeus GDS Automated Fares and Ticketing – Part II

"Best Buy" pricing, "Best Buy" pricing with automatic rebook, change/delete fare elements, change/modify fare displays, commission element, create TST, delete TST, electronic ticketing, fare displays, fare endorsement element, fare notes, fare routing information, fare rules, form of payment, itinerary pricing, pricing specific passenger types, pricing specific passengers, pricing specific segments, print tickets, print tickets from queue.

Galileo GDS Airline Reservations – Part I ARNK segments, basic and advanced BF fields, basic and advanced BF retrieval entries, basic and advanced flight availability, basic and advanced timetables, book/cancel/rebook/insert segments, calculator functions, calendar functions, change segment status, change/cancel/reboot seat assignments, change/delete/insert BF fields, currency conversion, divide a party, encode/decode aircraft equipment, encode/decode airline names, encode/decode cities and airports, encode/decode countries, encode/decode states and provinces, flight details displays, open segments, passive segments, queues, seat availability maps and assignments, seat configuration maps, schedule changes, sign on and sign off, waitlist segments.

Galileo GDS Automated Fares and Ticketing – Part II

Basic fare quote, "Best Buy" fare quote, fare displays, fare notes, fare quote using connection modifier, fare quote using country modifier, fare quote using form-of-payment modifier, fare quote with passenger selection modifier, fare quote with sale date, fare quote with segment selection modifier, fare quote using stopover modifier, filed fares, North American fare displays, print tickets, print tickets from queue, ticketing modifiers.

Sabre GDS Airline Reservations – Part I Agent assembly areas, ARNK segments, basic and advanced city pair availability, basic and advanced PNR fields, book/cancel/rebook/insert segments, calculator functions, calendar functions, change and delete PNR fields, change segment status, currency conversion, encode/decode, flight details displays, open segments, queues, reduce/divide party, retrieve PNR, passive segments, seat maps and assignments, sign in/out, STARs, waitlist segments, Format Finder.

Sabre GDS Automated Fares and Ticketing – Part II "Bargain Finder" fare search, fare displays, fare rules, foreign currency fare displays, FP line, FP line delete, FP line form of payment, FP line validating carrier, print tickets, print tickets from queue, print tickets with no FP line, rebook itinerary using "Bargain Finder" entry, "Shopper's" fare display, WP entry, WP entry connection indicator, WP entry segment selection, WP entry sell city/ticket city, WP line passenger selection.

Is it for you?

If you are new to the industry or are looking to join the industry but have no background knowledge or skills, then this is the package for you.

After successful completion of Introduction to the Travel and Tourism Industry you will be able to understand the industry’s terminology, sectors, markets, inter-relationships and gain a background knowledge of the industry which takes years to learn.

After successful completion of the Computer Reservations Systems Training you will be competent in the skills required to book client itineraries, fare quote and issue e-tickets. Choose from Amadeus, Galileo or Sabre.

What do I need

Good English Skills and a genuine interest in the Travel and Tourism Industry. Hayton College courses are accessed from a computer using the internet. Basic PC skills along with keyboarding skills are required to complete Hayton College courses.

My commitment

You will need to read all Training Tips and Instructions sent out with the course Log in details. They need to set aside a certain amount of time per day or week to complete the courses. You need to do only one lesson at a time and then review any notes you have taken. Do the quizes as they appear. Complete all assessments in the timeframe given.

Our commitment to you

Hayton College is dedicated to student support from the moment you register.

Students receive one to one e-mail support from an Industry Expert.

Hayton tutors and trainers all have relevant Industry and Training Experience

Hayton College offers its students dedicated e-mail support, telephone and Skype support (at agreed times) if required, readiness checks prior to quizes plus additional prepared exercises where required.

For students requiring additional support, tutoring packages are also available.

What jobs can I do after

Completing the Basic Starter Package is a great first step to landing a job in the Travel & Tourism Industry.

After successful completion students will be able to apply for jobs in the operations areas of the travel industry including: Airline Reservations, tour operator reservations, ticketing consolidators, travel agent / consultants.

Q. What courses does the Basic Starters Package include?

A. The knowledge based "Introduction to the Travel and Tourism Industry, a comprehensive computer reservations system (CRS) training course which will train you to encode and decode IATA 3 letter city and airport codes, check availability for airline seats, make client reservations, retrieve, amend or cancel them, accurately quote airfares, issue e-tickets plus the IATA Fares and Ticketing programme. See the Course Content Tab for further details for both these courses.

Q: On the course "Introduction to Travel and Tourism" will I learn enough to understand the Industry?

A: It's a really comprehensive course, you will learn the equivalent of what it normally takes a new employee about 2 years to absorb on the job.

Q: What can you tell me about Hayton College?

A: Hayton College is an industry recognised Australian private training provider with a long track record of delivering industry standard travel qualifications. Since 2001 this experience and expertise has been available online with unique interactive skills and knowledge based units which assist people to gain the skills and qualifications they need to join this dynamic industry.

Q: I've travelled a great deal, now I want to work in travel, will a travel skills course help me?

A: The Travel Industry's main work skill these days is the competent use of a Computer Reservations System or CRS, also called a GDS or Global Distribution System. It can be difficult to gain that first "foot in the door" job unless you have good PC skills, understand a bit about the Travel and Tourism Industry and can demonstrate that you understand and can use a CRS/GDS. It will definitely look good on your CV and help you land that first job.

Q: I haven't travelled much myself, will that matter?

A: Obviously, it helps but if you haven't travelled you too can succeed to get a foot in the door. Most people who want a job in travel read as much as they can about the industry and the world's destinations. Why not subscribe to our online newsletters to help develop and update your tourism industry knowledge. TIP - you will need to have done this for the final assessment anyway!

Q: What skills and qualifications do I need to start applying for jobs?

A: You definitely need good PC and keyboarding skills, customer relations experience and if you have travelled yourself it helps. It is a good idea to start building up your knowledge and skills base. Why not start with the Introduction to the Travel and Tourism Industry course if you don't know much about the industry and follow that up with a CRS course. Amadeus is widely used in India.

Q. I can't type very well, what can I do about that?

A: No problem, we have a great online programme called Typequick. If you work consistently through the programme you will learn to touch type with speed and accuracy. This improved skill will help you use e-mail, the internet and your CRS/GDS more efficiently. Travel Industry jobs need good keyboarding skills but you don't have to be the fastest typist in the world - you must, however, be accurate. Mistakes cost money in a competitive, commission based industry.

Q. What are my chances of getting a job after the course?

A:If you successfully complete the course content and assessments, demonstrating competence in all units, prepare a good CV and follow some interview tips supplied with your certificates, have good PC and keyboard skills you have a very good chance of finding a position quite quickly. We recommend you take any job your are offered, gain some experience, wait at least a year and then try to find your ideal job.

Q: What sort of timeframe am I looking at before I can apply for jobs?

Once you have completed the Introduction to Industry programme and successfully completed the CRS programme then you may start applying for jobs.

Q: Are my tutors in the Travel Industry?

A: Definitely, all our directors, staff, writers and tutors are involved in the travel industry with many years experience plus professional education qualifications.

Q: Can I pay in instalments?

A: As most of our courses are single units and the course fees already keenly priced, we do required full payment. This is because you get immediate access to all course content. We can, however, offer a payment plan of 2 equal payments for the Computer Reservations courses.

Q: To get a job in travel, how many of these courses should I take?

A: If you have good PC and keyboarding skills, have had a job with customer service experience and some personal travel experience, it should not be too difficult to enter the travel industry. We suggest you learn about the travel industry on our Introduction course and then take a CRS course: Amadeus is widely used in India. This will give you the knowledge and skills to apply confidently for an entry level position.

Q:Do I need to think about when I take an Online course?

A:You do need to be able to set aside a certain amount of time each day or every second day for optimal benefit of the interactive skills courses. If you leave too long between lessons you will forget and have to revise material thus wasting time that could be better spent. Some people study only every weekend and still do very well, a passion to work in the Travel Industry certainly helps.

Q. How do I enrol or register for a course?

A:You enrol for a course by clicking on the "Enrol Now" or "Enrol Online Now" buttons next to the course you wish to enrol in. This will take you to a secure payments area hosted by PayPal, the industry leader in payment processing, where you enter your details and credit card information.

You will receive a confirmation email of your payment, and within 24 hours you will receive you login details to access your course. If your course has a workbook, this will be posted to you when you enrol.

Q: Is it safe to enrol online?

A: Yes! Your payment is processed securely by Paypal and Hayton does not keep any of your credit card information on file. Your personal details are kept secure in Hayton's system and we do not give any of your details to any third parties.

Q:Is there another option?,/p> A: We can also take payment via a faxed authority, please contact us for details.

How will I know my enrolment has been received? You will receive an e-mail confirming payment your payment has been received (this will come from Paypal), and the enrolment will be processed within one business day. You will receive a second email from us with details to access your enrolment. How long after I send my completed registration form can I start my course?

You have access to the online material within 24 hours for most courses, workbooks may take slightly longer to arrive, depending on where you live but you may always start lesson One. Q: I've never studied online before, will I get some Training Tips? A: Yes, each course comes with its own online training tips. These are sent to the student after enrolment before the User Number and ID are e-mailed to you. You must confirm you have read these before beg